Quality Assurance

The quality assurance of UTMDigital


MS ISO 9001:2015 CICT


The implementation of MS ISO 9001:2015 is led by the Department of Digital Strategy – DDS (known as Strategic Management Office before) since December 2017.  The deployment of it has begun since 17 September 2018 and the scope involved is ICT Services to Improve Customer Satisfaction. There are six main processes and 22 Standard Operating Procedures (SOP) that make up this Quality Management System.


Anugerah Teknologi Maklumat (ATM)

To recognize the Faculty/Division/Unit that have worked continuously to strengthen the widespread and innovative use of ICT in improving the effectiveness and quality of services to customers.

Digital Care

    UTMDigital JB

    Block D07
    Department of Digital Services
    Universiti Teknologi Malaysia
    81310 UTM Johor Bahru
    Johor Darul Takzim, Malaysia

    Counter Operating Hours

    Sun – Wed: 8.30am – 4.30pm
    Thurs: 8.30am – 3.00pm
    Break Hours : 1.00pm – 2.00pm
    Fri – Sat: Closed

    Call (Digital Care)

    (6) 07 533 2136

    Email (Digital Care)


    UTMDigital KL

    Department of Digital Services
    Universiti Teknologi Malaysia
    Jalan Sultan Yahya Petra
    54100 Kuala Lumpur

    Counter Operating Hours

    Mon – Fri: 8.30am – 4.30pm
    Break Hours : 1.00pm – 2.00pm (Mon – Thurs)
    12.15pm – 2.45pm (Fri)
    Sat – Sun: Closed

    Call (Digital Care KL)

    (6) 03 4819 9990