Quality Assurance

The quality assurance of UTMDigital


MS ISO 9001:2015 CICT


The implementation of MS ISO 9001:2015 is led by the Department of Digital Strategy – DDS (known as Strategic Management Office before) since December 2017.  The deployment of it has begun since 17 September 2018 and the scope involved is ICT Services to Improve Customer Satisfaction. There are six main processes and 22 Standard Operating Procedures (SOP) that make up this Quality Management System.

Anugerah Teknologi Maklumat (ATM)

To recognize the Faculty/Division/Unit that have worked continuously to strengthen the widespread and innovative use of ICT in improving the effectiveness and quality of services to customers.

Quality Assessment

We will update the info as soon as possible.

Quality 1

Quality 2

Quality 3

Quality 4

Quality 5

Digital Care...

UTMDigital JB

Block D07
Department of Digital Services
Universiti Teknologi Malaysia
81310 UTM Johor Bahru
Johor Darul Takzim, Malaysia


Sun – Wed: 8.30am – 4.30pm
Thursday: 8.30am – 3.00pm
Friday – Saturday: Closed

Call Us (Digital Care)

(6) 07 553 2136

Email Us (Digital Care)


UTMDigital KL

Department of Digital Services
Universiti Teknologi Malaysia
Jalan Sultan Yahya Petra
54100 Kuala Lumpur


Mon – Fri: 8.30am – 4.30pm
Sat – Sun: Closed

Call Us (Digital Care KL)

(6) 03 2615 4440