Frequently Asked Questions (FAQ)
UTM Digital Account (UTM ID / Email)
Q: How do I obtain or activate my official UTM Digital Account (UTM ID / Email)?
A:
-
New Staff: Accounts are automatically created upon registration with the Registrar's Office. Login credentials will be sent to your personal email address.
-
New Students: Accounts are activated during the online registration process via the UTM Student Admission Portal.
I am both a staff and a student
Q: I am both a UTM staff member and a student, but I can only log in using my staff ID. How do I access my student account?
A: Contact the IT helpdesk to review your UTMID profile and configure your dual-role permissions so you can access both portals.
I can log into UTMID but not Student Portal
Q: I can log into my UTMID on my web browser, but I cannot access the UTM Student Portal. How can this be fixed?
A: Clear your browser cache or log directly into UTMSmart. If you receive a specific portal error (such as Error 505), escalate the issue to technical support.
Enrolled in the wrong course in eLearning
Q: I have been enrolled in the wrong class section or see courses completely unrelated to my major automatically added to my dashboard. How do I fix this?
A: Report the exact incorrect course codes and sections to UTM E-Learning support so they can manually remove the erroneous enrollments.
I forgot my UTM ID Password
Q: What should I do if I forget my UTM ID password?
A: You can reset your password using the UTM Self-Service Password Reset (SSPR) portal at https://utmidreset.utm.my/.
If you encounter any issues, contact the UTM Digital Helpdesk.
UTMID password invalid
Q: what should I do if my UTMID password is invalid or I do not receive the password reset link?
A: Verify that your personal email address registered in the AIMSWEB system is correct. If the email is correct but the issue persists, contact UTM Digital Care to have your account manually reset.
I receive someone else's UTMID
Q: I received someone else's UTMID via email, or I have not received my UTMID yet. What is the solution?
A: Contact UTM Digital Care with your full name, matric number, and identification number to update your contact details and request your correct UTMID credentials.
My registered course missing in eLearning
Q: Why are my newly registered courses for the current semester missing in E-Learning, or why am I still seeing last semester's courses?
A: Submit a request to the helpdesk to manually sync your enrolled subjects, as there can be a synchronization delay between the Student Portal and E-Learning.
