Makluman Penting: Perkhidmatan Bantuan ICT UTM melalui Portal UTM Customer Support

Bermula 4 Mac 2025, semua respons berkaitan perkhidmatan ICT (aduan, permohonan, pertanyaan, cadangan, dan penghargaan) perlu dibuat melalui Portal UTM Customer Support (https://support.utm.my) dan BUKAN lagi melalui e-mel digitalcare@utm.my.

Bagi pengguna kali pertama:

1.  Layari https://support.utm.my
2. Klik “Aduan/Maklum Balas Baharu” (atas kiri portal).
3. Lengkapkan butiran respons (termasuk No. Pengenalan dan emel rasmi UTM),
4. Daftar ID pengguna dan kata laluan (simpan untuk rujukan akan datang)

Nota: Sila pilih kategori “Perkhidmatan ICT” serta sistem atau infrastruktur berkaitan.

Layari portal support.utm.my untuk maklumat lanjut. Terima kasih.

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Important Announcement: UTM ICT Support Services via UTM Customer Support Portal

Starting March 4, 2025, all ICT-related requests (complaints, applications, inquiries, suggestions, and appreciations) must be submitted through the UTM Customer Support Portal and digitalcare@utm.my is NO LONGER in use.

For first-time users:

1. Visit https://support.utm.my
2. Click “New Complaint/Feedback” (top left of the portal).
3. Complete the response details (including Identification Number and official UTM email).
4. Register a user ID and password (save for future reference).

Note: Please select the “ICT Services” category and the relevant system or infrastructure.

Visit support.utm.my for more information. Thank you.